FPT introduces AI language bank technology
FPT.AI’s AI voice banking solution allows users to use their voice for transactions and payments through banking applications.
This solution is based on Vietnamese deep learning language technology and integrates with Vietnam’s two major digital banks. FPT.AI’s AI voice banking technology enables customers to perform many hands-free operations such as money transfers; charge card block, unblock…
The audio technology comes from the FPT.AI team of engineers and scientists who have thoroughly studied the Vietnamese language with its accents, rhythms and rich rhythms. The solution is equipped with the most advanced “Deep Learning” technology, Speech Recognition Technology (ASR) and Natural Language Processing (NLP).
The system recognizes language differences based on region, age and vocabulary and can recognize voices with over 90% accuracy. Thanks to NLP, the machine is able to understand the purpose of what the user is saying, such as: B. transaction type, receipt information, transaction amount, … and then execute the user’s order correctly. In addition, the FPT.AI platform complies with the highest international PCI-DSS security standards, which helps ensure network security and customer data security.
Competing for new practical functions of digital banks, voice transactions (AI Voice Bank) help customers save time and benefit through fast communication and modern interaction. Easier than the traditional touch method. The technology enables blind and elderly people to access banking services.
With the development of artificial intelligence (AI), the speech technology (speech) market has been growing in the last decade. Interaction with modern devices with natural sound is becoming more and more popular, which brings comfort in life. According to Juniper’s forecast, voice commerce will reach $80 billion by 2023, and native voice interaction with smart devices is expected to reach $164 billion by 2025.
According to experts, the adoption of voice technology by financial institutions and banks is a new trend to attract customers, especially the younger generation. A positive, convenient and hands-free voice transaction experience is expected to gain popularity and give banks a competitive advantage.
According to the representative of FPT.AI, in the next 5 years, voice technologies can transform the banking system, create hands-free devices and create a convenient payment system for users. “As customers continue to grow, voice transactions in banks are becoming a new opportunity that is surpassing traditional payments,” said an FPTI representative.